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Hacked Accounts

I think my account was hacked or someone is using it without my permission.

If you think your account has been hacked or taken over, you should contact your university administrator as soon as possible. They can assist you in securing the account and changing your password as well as reviewing recent login activity. If you do not use your university login to access Ucroo and believe your account was hacked, please email us at support@ucroo.com.

 

I think my group was hacked or taken over my someone else.

If you can't access your Group, first check to see if another admin of the Group may have removed you. The best thing you can do is contact a Group admin and ask them to add you back. 
Group Admin pages can only be accessed through an that belongs to a group admin. If you think your Group was taken over by someone else in error and / or has been hacked you should contact your university administrator as soon as possible. They can assist you in securing the account and changing your password as well as reviewing recent login activity. Additionally, you can raise the issue by emailing support@ucroo.com
Keep in mind that you may have also lost access to your Group if you're not the authorized representative of the Group's subject or content, or if your Group was reported and removed for infringing someone's intellectual property rights. 

 

Security Tips

  • Make sure your email account(s) are secure.
  • Run anti-virus software on your computer.
  • Think before you click or download anything.
  • Log out of Ucroo when you use a computer you share with other people.
  • Password Protection
    • Don't use your Ucroo password anywhere else online.
    • Never share your password. You should be the only one who knows it.
    • Avoid including your name or common words. Your password should be difficult to guess.
  • Malicious Software
    • Malicious software is any harmful application or file designed to gain access to your computer or online accounts, such as your university of Ucroo account.
    • If you're infected, malicious software can collect information from you and take unwanted actions on your behalf.
    • Malicious software can infect your computer or mobile device (such as a laptop or smartphone) as well as your web browser (such as Chrome or Firefox).
    • Here are some signs that you may be infected with malicious software:
      • On Ucroo 
        • Your account is posting spam or sending unwanted messages
        • You see messages or posts you don't remember sending
      • On your computer or mobile device
        • Your applications run slower or tasks take longer than usual to complete
        • You notice new applications you don't remember installing
        • You notice strange pop ups or other ads without opening a web browser
      • On your web browser
        • You notice strange pop ups or other ads you don't remember seeing before
        • Your search engine or home page has changed and you don't remember changing it
    • If malicious software appears on your computer or mobile device, you'll want to remove it as quickly as possible to protect yourself.
    • You can remove most malicious software from your computer or mobile device by following these steps:
      1. Scan your device. Find a secure tool to help you scan and clean your computer or mobile device.
        1. Clean your web browser. You can remove suspicious browser add ons or undo recent changes to your web browser settings. If you use Chrome, you can also download the Chrome Cleanup tool for help with malicious software.
        2. Update your web browser. Running the latest version of your web browser ensures you have the latest security updates.
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